Return & Buy-Back Policy

A)Exchange & Buyback Policy

1)Return of Product 

• IRA jewelry is handcrafted by artisans using various simple and complicated techniques which may not be exactly replicated to represent the image shown on the website. There might be slight differences in size and dimensions of the final product depending on factors beyond our control.
• The product can be returned or exchanged along with the solitaire certificate at current prevailing value, with deduction towards making charges & taxes.
• Incase of product shipped to us for exchange or buyback IRA will charge a nominal shipping charge of 2% of the product value or the actual shipping cost whichever is lower.
• Returning the certificate is mandatory, loss of certificate would result in a deduction towards the cost of certification.
• IRA shall not accept any jewelry which shows any type of alteration done by any third party jeweller,further all benefits towards the product will be nullified.
• IRA reserves the right to correct the valuation of the product based on its quality inspection.

2)Lifetime Exchange/Upgrade Policy

• Exchange or upgrade your jewelry anytime in the future.
• Get credit at prevailing price of metal @ 100% and diamond @ 90% of the goods exchanged except for making charges and taxes.
• In the event the item is damaged, or missing stones or certificates, proportional amount would be deducted from exchange value.
• Making charges & taxes would be deducted from the exchange value offered.

3)Buyback Policy

• Get 100% value of metal weight at the prevailing metal rate.
• IRA offers 90% value of diamonds at prevailing market price.
• Incase of any discount given at the time of original purchase will be deducted from the exchange amount .

4)15 Days Money Back Policy

• Returns within 15 days of purchase
• Refund is confirmed once IRA's quality assurance team approves the product quality, its original invoice and product certificate.
• Once confirmed, all Refunds shall be done by the way of an online bank transfer to the customer's bank account within 2 weeks of receipt of product.
• Product returned should be in unused condition and not tampered/damaged, else eligibility for returns will be void.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.